Senior Business Analyst - Remote

• - IT
• FL, USA
• Salary
• Full Time
• Health, Dental, Vision, FSA, HSA, Short & Long term Disability, Voluntary Life, EAP, PTO, 401k & various other ancillary options

CoAd Summary:

CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers' compensation and core HR management. Headquartered in Bradenton, Florida, CoAdvantage has offices throughout Florida, Georgia, Alabama, Texas, Oklahoma, Colorado, California, North Carolina, New Jersey and New York, and serves more than 100,000 worksite employees in all 50 states. We're looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America's small business owners.

Position Summary: 

The Senior Business Analyst is responsible for collaborating with the business to identify opportunities and strategies for improving business efficiency.  Position requires functional experience in multiple key focus areas:  Payroll, Benefits, Paid Time Off, Time and Labor, Compliance, Human Resources, or Business Intelligence in support of PEO solutions.  The position also requires data analysis skills, strong organizational and time management skills, the ability to multitask on separate projects, implementing and analyzing complex systems and designing business solutions to meet business objectives.  In addition, the analyst is responsible for identifying system scope and objectives based on company needs, applicable business systems and industry requirements. The analyst will conduct analysis of business needs, document requirements and translation of requirements into proper business process change or business requirements specifications to be passed to the application development team to develop technical specifications and develop necessary technology to support the business. As a senior position the analyst is responsible for promoting and maintaining effective relationships within their area of expertise.  The analyst is will share responsibility of project management related to large scale process and software implementations with the PMO.

Essential Job Functions:

Business Requirements Definition

• Gathers business requirements and writing application specifications for requests from internal departments and external clients
• Identifies and addresses operational, financial and technological risks within the business
• Writes requirements based on Agile methodologies (User Stories, Acceptance Criteria)
• Creates and maintains requirements documentation, diagrams and mockups
• Use deductive problem-solving skills to investigate and solve a broad range of puzzles each day
• Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes.   Document / outline change recommendations.

Data Analysis

• Ensures requirements comply with known federal, state and local regulations
• Analyzes data to identify areas
• Extract data from relational databases
• Extrapolate data inconsistences into system setup or operational process issues
• Provide recommendations on changes in system setup or operational processes based on data Process Improvement
• Conduct root cause analysis
• Determine unit and cycle times to identify bottlenecks and other opportunities for process improvement
• Lead functional area / business groups in their process improvement initiatives
• Anticipate and develop strategies for change management
• Recommend changes in controls by identifying problems in data and / or current processes

Applications Development Support

• Conduct User Acceptance Testing
• Document issues in a manner to expedite bug fixes / code changes
• Assist with new releases, hot fixes, QA and demos
• Train internal service team on new and existing functionality

Operations Support

• Acts as liaison between IT and the business
• Coordinates business escalations and status update meetings
• Evaluates the performance of project teams to ensure that targets and deadlines are met
• Communicates ideas and viewpoints to senior management
• Trouble shoot client specific or system wide issues
• Conduct root cause analysis
• Engage customers and end users to understand operational challenges
• Engage customers to develop custom modifications / reports
• Work with Operations Teams to improve quality and productivity
• Work on HRIS platform conversions
• Work under pressure to assess operational issues in a quick timeframe

Required Skills and Experience:

• 5+ years of functional experience in at least one of the following:  Payroll, Benefits, Paid Time Off, Time and Labor, Human Resources, Business Intelligence in Support of HR needs.  Experience across multiple areas highly preferred.
• 7+ years of business analyst experience: translating business needs into functional requirements and process change to improve quality, productivity, competitive advantage, client retention and sales outcomes.
• Familiarity with Agile methodology
• Some experience writing SQL or using tools to conduct data extra / analysis from RDMBS
• Proficiency with the following tools / applications:
• Microsoft Office products, including Excel and Access
• SQL
• RDBMS query tools / utilities
• Applications to support include: (Training will be provided to you)
• CoAdQuantum (CoAdvantage's Proprietary PEO Platform)
• Internally developed applications, i.e., SSRS, Qlikview, & CoAdEnroll
• Others
• Passion for process improvement, innovation and problem solving
• Ability to interact effectively with both non-technical and highly technical users.
• Exceptional verbal and written communication skills.
• High attention to detail.
• Ability to prioritize and balance multiple tasks.

Educational and Professional Licensing or Certification Requirements:

• Undergraduate degree in Computer Sciences required or 7+ years of relevant experience
• MBA or other Masters' degree not required

EOE