Application Support Analyst - Tampa/Sarasota
- - IT
- Tampa, FL, USA
- Full Time
CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers' compensation and core HR management.
Headquartered in Tampa, Florida, CoAdvantage has offices throughout Florida, Georgia, Texas, Colorado, California, New Jersey and New York, and serves more than 90,000 worksite employees in all 50 states. We're looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America's small business owners.
Reporting directly to the Manager, Enrollment Technology, the Application Support Analysts are responsible triaging reported benefit technology issues from the business group, providing support in product related projects, and additional technical troubleshooting support for Benefit Operations and Internal HR.
Essential Job Functions:
- Support products and processes
- Provide triage and issue resolution for Internal HR and Benefit Operations and other business groups as needed. Communicate status updates to business units.
- Facilitate internal user education and training to increase user efficiency and effectiveness. Escalate sensitive, timely or complex issues to the Manager, Application Support for development prioritization and guidance.
- Assist in testing of development enhancements
- Support for major product related projects
- Engage with development team for testing
- Escalate bugs and developmental needs outside of prioritized enhancements
- Provide benefits and business operations knowledge for enhancement of products
- Engage with technical writer to maintain user guide integrity
- Identify, track and report common trends to Manager, Application Support and assist with report requests as needed / requested.
- Other duties as deemed necessary
- Operational support expected to be 20% of daily activities
Required Skills and Experience:
- Exceptional verbal and written communication skills
- Experience in services, benefits and/or insurance industries
- Must have the ability to learn new concepts quickly
- High attention to detail
- Ability to prioritize and balance multiple tasks
- Exhibits competencies with the following applications:
- Microsoft Office products, including Excel
Educational and Professional Licensing or Certification Requirements:
- Bachelor of Science in Computer Science or related or minimum 5 + years combination of related experience, education and training.