CoAdvantage
  • - IT
  • Tampa, FL, USA
  • Hourly
  • Full Time

CoAD Summary:

CoAdvantage, a portfolio company of Morgan Stanley Global Private Equity, provides human resource solutions to small and mid-sized businesses.  Headquartered in Tampa, Florida, CoAdvantage serves approximately 4000 clients representing more than 90,000 worksite employees in all 50 states through our 10 regional office locations.  The passion, commitment and expertise of our Associates allow us to deliver outstanding HR services to our clients, from entrepreneurial startups to mature business enterprises.  CoAdvantage's resources help America's business community grow and thrive!

Position Summary:

 In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

 

Essential Job Functions:

  • Works independently with a sense of urgency and exceptional customer service skills.
  • Set up, maintain and troubleshoot primarily HP desktop and notebook computers and Apple notebooks.
  • Providing computer support on both software and hardware for company employees.
  • Provide user support for mobile devices.
  • Testing of computers and ensuring that computer systems are functioning properly and meet company requirements.
  • Physical setup of computers and software installations.
  • Individual assessments of computer systems to identify problem(s).
  • Maintenance and upgrading of computer systems.
  • Understanding of physical networking.
  • Support and maintain file servers and print servers.
  • Maintain Active Directory (Account creations, password resets, and security group setup).
  • Minor support of Microsoft Server 2003, 2008, and 2012.
  • Maintain users on PBX and VoIP systems.
  • Orienting new staff on how to use computer hardware and software.
  • Maintain excellent communication with end users and members of the IT department.
  • Document issue resolution using the help desk ticketing system.
  • Troubleshooting routine problems and maintenance of systems.
  • Maintaining other computer peripheral devices such as printers, fax machines, and conference room phones.
  • Coordination of computer maintenance with other IT staff.
  • Performs hardware diagnostics and coordinates repairs.

 

Essential Job Functions:

  • Works independently with a sense of urgency and exceptional customer service skills.
  • Set up, maintain and troubleshoot primarily HP desktop and notebook computers and Apple notebooks.
  • Providing computer support on both software and hardware for company employees.
  • Provide user support for mobile devices.
  • Testing of computers and ensuring that computer systems are functioning properly and meet company requirements.
  • Physical setup of computers and software installations.
  • Individual assessments of computer systems to identify problem(s).
  • Maintenance and upgrading of computer systems.
  • Understanding of physical networking.
  • Support and maintain file servers and print servers.
  • Maintain Active Directory (Account creations, password resets, and security group setup).
  • Minor support of Microsoft Server 2003, 2008, and 2012.
  • Maintain users on PBX and VoIP systems.
  • Orienting new staff on how to use computer hardware and software.
  • Maintain excellent communication with end users and members of the IT department.
  • Document issue resolution using the help desk ticketing system.
  • Troubleshooting routine problems and maintenance of systems.
  • Maintaining other computer peripheral devices such as printers, fax machines, and conference room phones.
  • Coordination of computer maintenance with other IT staff.
  • Performs hardware diagnostics and coordinates repairs.

Required Skills and Experience:

  • Minimum of 3-5 years technical support experience
  • Setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows7 and Mac OS)
  • Experience with Microsoft Office 2007, 2010, and 2013
  • Troubleshooting Windows and Mac OS desktops and notebooks, as well as iOS and Android devices, in a networked environment.
  • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
  • Advanced knowledge of Windows NT/2000/XP/7 required
  • Knowledge of physical LAN connectivity required
  • Knowledge of VoIP systems
  • Excellent communication (written and verbal), troubleshooting and analytical skills required
  • Demonstrated patience and overall courteous behavior when working with internal staff
  • Demonstrated ability to work independently; must be self-motivated and goal oriented
  • Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs
  • Position may require work on hands and knees to deploy computer equipment and make repairs
  • Availability to work in excess of forty hours per week including nights and weekends when needed
  • Ability to accurately perform basic to intermediate mathematical functions

Educational and Professional Licensing or Certification Requirements:

  • Coursework in MIS/IT a plus.
  • A+ Certification required or equivalent experience.
  • MCP (Microsoft Certified Professional) & A + Certification highly preferred



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