• - 401(k) Administrator
  • Tampa, FL, USA
  • Full Time

Who is CoAdvantage?  

CoAdvantage, a portfolio company of Morgan Stanley Global Private Equity, provides human resource solutions to small and mid-sized businesses.  Headquartered in Tampa, Florida, CoAdvantage serves approximately 4000 clients representing more than 90,000 worksite employees in all 50 states through our 10 regional office locations.  The passion, commitment and expertise of our Associates allow us to deliver outstanding HR services to our clients, from entrepreneurial startups to mature business enterprises.  CoAdvantage's resources help America's business community grow and thrive!

Position Summary:
The purpose of this position is to support existing 401(k) participants through answering telephone calls, responding to inquiries, fulfilling requests, handling complaints, troubleshooting problems and providing information.

Essential Job Functions:
• Answers calls, performs research, processes participant requests, documents as appropriate and responds both verbally and through writing. Will also make outbound calls.
• Establish and maintain effective working relationships with area staff, management and participants.
• Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
• Enters all information related to the call for tracking and reporting purposes.
• Inform management of area activities and any significant problems.
• Ensure work area is clean, secure and well maintained.
• Stay abreast of IRS and DOL laws and changes in the field of 401(k) plans.
• Perform other duties and special projects as assigned.

Required Skills and Experience:
• A minimum of 2 years' call center experience.
• Strong knowledge of 401(k) plan administration and payroll software (HR Pyramid) knowledge a plus.
• Strong organizational skills.
• Knowledge of word processing and spreadsheet applications.
• Clear written and verbal communication skills
• Good time management.
• Excellent attention to detail.
• Works well in a team environment.
• Able to maintain confidential information.

Educational and Professional Licensing or Certification Requirements:
• High School Diploma or equivalent, some college preferred


What can our Associates expect from us?

CoAdvantage associates have access to a wide variety of benefits options: comprehensive health, dental, and vision insurance options, 401K with a company match, flexible spending accounts, paid time off (PTO), no-cost life and disability insurance, and full access to ancillary benefits such as identity theft, cancer protection, pet insurance and many more.


CoAdvantage is an Equal Opportunity Employer.

This position has been closed and is no longer available.


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