• - COG
  • Sarasota , FL, USA
  • Full Time

Who is CoAdvantage?  

"CoAdvantage, a portfolio company of Morgan Stanley Global Private Equity, is a market leader in providing human resource solutions to small and mid-sized businesses on a national level.  We deliver core human resource functions to our clients allowing them the ability to focus on strategically managing and growing their business. 

Headquartered in Tampa, Florida, CoAdvantage takes a regional approach with 12 offices across the country serving more than 4,000 clients and representing approximately 90,000 worksite employees in all 50 states. The experience of our executive leadership team and internal workforce allow us to deliver outstanding service to our customers, ranging from entrepreneurial startups to those in more mature industries.  Defined by our core values, we believe that our greatest asset is our people and their passion for our clients!"


Position Summary:
The basic duties of the Unemployment Specailist is to execute specific tasks and processes in support of internal and external customers. Those tasks are divided into two main categories:
• Shared Service Center Tasks - include but are not limited to: unemployment claims paperwork processing, verification of employment, document management labeling and state notifications.
The Shared Services Specialist I will support both internal and external customers. They must have good client interaction and customer service skills. Operations specialist must be detailed oriented, be able to meet stringent deadlines and have flexibility in their schedules.

Essential Job Functions:
• Processing and managing transactions related to employee verification and unemployment, document management and state notifications.
• Knowledge of the policies, procedures, and regulations related to unemployment insurance, verification of employment, state notifications, and document management, state regulatory guidelines, personnel policies, and procedures. Under general supervision, and guidance from internal departments and vendors, work within general methods and procedures and exercises considerable independent judgment to select appropriate courses of action.
• Perform client maintenance for the products listed above.
• Review and identify data discrepancies inconsistent with company policies, contractual agreements, or customer needs, prior to handling or processing.
• Manage Exception processing within the established processes or procedures.
• Involve the appropriate internal or external parties for resolution when challenges arise.
• Involve the appropriate internal and/or external parties who can interpret and clarify unemployment insurance laws, regulations, policies, and procedures.
• Responsible for working multiple queues and backlogs.
• Track / log all activities in our case management tool.
• Collaborate with team members to both train and learn from each other, thereby help functional cross training.
• Responsible for adhering to assigned or scheduled training programs, workshops etc.
• Provide improvement suggestions/feedback to Manager in consideration of continuous alignment of efficient business operations to improve customer satisfaction. This plan can include things like suggestions to adjust customer service protocol, updated templates, computer software, tools, and other automations that would improve the clients overall experience or the teams productivity

Required Skills and Experience:
• Strong Microsoft Word Office Suite, such as Word and Excel
• Typing at least 40 word per minute, accurately
• Collaborative worker and teambuilding ability
• The position requires good, basic, clerical and administrative skills with emphasis on verbal and written communication skills (in English), good intuitive skills; positive attitude; willingness to take initiative; and ability to maintain confidentiality.
• Experience with advanced computer systems, such as HRP.
• Able to work under a flexible schedule
• Ability to work under tight schedules
• Ability to work accurately and quickly under company deadlines
• Ability to express ideas clearly and concisely, in writing and verbally
• Must be cooperative, courteous, flexible and good natured
• Must have the ability to make recommendations to Manager and Client on process improvement, workflow, etc.
• Must be able to establish and maintain good working relationships and deal with employees in an efficient and professional manner.
• Must have the ability to work both independently and in a team environment
• Must have excellent customer service skills
• Must have attention to detail and accuracy
• Ability to prioritize and balance multiple tasks and commitment to meeting and exceeding deadlines and goals

Educational and Professional Licensing or Certification Requirements:
• Must have 1-2 years' experience working in related field
• Knowledge of HR outsourcing industry concepts, practices and procedures within designated area of responsibilities


What can our Associates expect from us?

CoAdvantage associates have access to a wide variety of benefits options: comprehensive health, dental, and vision insurance options, 401K with a company match, flexible spending accounts, paid time off (PTO), no-cost life and disability insurance, and full access to ancillary benefits such as identity theft, cancer protection, pet insurance and many more.





CoAdvantage is an Equal Opportunity Employer.


This position has been closed and is no longer available.


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