Frequently Asked Application Questions
Having a problem completing your application? Please read through the topics below to find an answer.
JOB DESCRIPTION/COMPANY INFO
Can I get more information and/or details about this job (Example: pay, hours, company phone number)?
You will need to contact the employing company directly to access more details about the company or specific job opportunity.
Why isn't the new password that was just sent to me working?
Your browser may be remembering your old password. You will need to clear your browser cache and try entering it again or try it in a different browser.
I can't remember my password. What should I do?
You may request a password reset in the "Forgot Your Password" section of the Login page and an email with a new password will be sent to you. You may then login and change your temporary new password as desired.
I am trying to create a new job profile account and it keeps saying that my email exists and to choose another. What should I do?
This email is already in use. If you remember your password, you will need to login as a returning user rather than creating a new account. If you do not remember your password, you will need to use the "Forgot Your Password" area to request a password reset and an email with a new password will be sent to you. You can then login with your email and the new password. Then, change your password as desired. We support hundreds of clients and you may have applied for a different company that uses our software application using your email address. You may also create a new account with a different email address.
I am trying to create a new account and I keep getting the error message "The highlighted fields need to be completed before you can proceed".
Make sure you have filled in every single field. If you do not have an answer to put in a box just add an "N/A".
I am not seeing the screen correctly and/or some instructions seem to be missing. What should I do?
You may be using an older browser. Please upgrade to the latest version of your preferred browser (for ex. Firefox, Chrome, Internet Explorer, etc.). You may also try clearing your cache.
If I log out, will the information I have already entered be saved?
Yes, you can log out any time before you have fully submitted your application and you will be able to log back in and make changes and complete your application at a later time. You will need to remember your email and password. However, once your application has been fully submitted you will not be able to log back into the same job application.
I cannot save edits that I have made to the previous employment section. I only see options to go to the next section or return to a previous section. What should I do?
Once you make your edit, please click outside of the fields in the blank white space. This will allow the "save" button to appear.
I have filled out the sections, but the system is not allowing me to save or move forward. How can I progress?
Your session may have timed out. Please log out, close down your browser to clear the session, reopen your browser, and then log back in. All of your information will be automatically saved.
Why isn't the resume section marked as checked even though I have uploaded a resume?
If you have already uploaded a resume and the section is not showing as complete, try copying and pasting your resume in the text box.
Why won't my copied and pasted text resume save?
You cannot have HTML formatting or special characters in your copied and pasted text. You can try saving your content into a plain text editor (for ex. Notepad, Text Edit) in order to remove all the formatting and then try copying it. If trying to copy from a Word document, please clear the formatting to remove all special characters before attempting to copy the content into your application.
Why won't my resume upload successfully?
You may only upload documents that are saved as DOC, DOCX, TXT or PDF file formats. Make sure you have saved it in one of the above formats and that the file name ends in one of the above formats (Example: resume.doc). Ensure that your file is 1 MB or smaller. If it is too large, you will need to condense/shorten it or save it as more than one document (with each file being 1MB or smaller).
What is meant by "Professional References"?
Professional references are people that you have worked with on a professional or volunteer basis. This typically does not include friends and family. If you don't have any you will still need to fill in each field with the best answer you have or a "N/A".
I don't have any previous employment. How should I answer these questions?
Answer them as best you can using past volunteer experience etc., or fill in each blank with a "N/A".
If you need further assistance, please contact our support team at firstname.lastname@example.org. Please provide your name, email address, name of the company in which you are applying, and job title in in which you are applying.